Returns and Exchanges

A Big Thank You for Your Purchase

Thank you for shopping at Fan Everyday Wear online. We hope you love your new items. If you’re not completely satisfied, here are the instructions for returns or exchanges.

Return or Exchange Policy

You can return any items ordered online either through our online store or at any Fan Everyday Wear store within Australia. We are happy to exchange your items provided the following conditions are met:

1. Return Period: Items must be returned within 30 days of the date shown on the tax invoice.
2. Condition: Items must be in their original, unworn condition with all labels and tickets attached. We cannot accept returns for garments that have been worn or do not have tags attached due to a change of mind.
3. Proof of Purchase: You must provide proof of purchase.

Faulty items can be replaced with the same item (subject to stock availability) or a full refund if the item is not available. Refunds will be processed via the original payment method.

Who Pays Return Postage

For change-of-mind returns and exchanges, return postage is at your cost. If an item is faulty or we have sent you the wrong item, we cover postage both ways — call us on (03) 9544 8506 before sending it back and we will arrange this. Refunds are processed within 5 business days of us receiving your return.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality but the failure does not amount to a major failure.

Returning Items to Fan Everyday Wear Online Store

To obtain an exchange or refund via our online store, refer to the tax invoice  that came with your purchase. Note the the reason for the return, and send it back with the unwanted item(s). Please do not reuse our courier bag; send the item/s in different packaging and including with it, a  pre-paid postage satchel so we can return it back to you.

Return and exchanges should be sent to:

Fan Everyday Wear Online Returns
14/536 Clayton Road,
Clayton, Vic 3168
Australia

Once we receive your return, we will promptly process your request, excluding shipping costs. For exchanges, we cannot guarantee stock availability in your desired size. If the return is due to faulty goods or an incorrect order, Fan Everyday Wear will cover all shipping charges for the faulty items.

Returning Items to Any Fan Everyday Wear Store

Items purchased online can be exchanged at any Fan Everyday Wear store within Australia, excluding shipping costs, provided all the Online Return Policy Conditions are met. You must present the tax invoice received in your parcel as proof of purchase to obtain an exchange.

Gift Vouchers and Credit Notes

Please note that Fan Everyday Wear gift vouchers and credit notes issued from physical stores cannot be used for purchases on the Fan Everyday Wear online store.

We appreciate your understanding and cooperation. For any further assistance, please contact our customer service team on(03) 9544 8506.

Thank you for choosing Fan Everyday Wear. We value your satisfaction and look forward to have your support  again.